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Provide a Superior Omnichannel Commerce Experience

SAP Commerce Cloud are the industry-leading omnichannel commerce platforms for B2C, B2B, and B2B2C. Our solutions are designed for organizations of all sizes and types, from small growing B2B companies to large and global consumer brands and retailers, as well as those non-profit and local government services that are serving the public.

SAP Commerce Cloud includes

  • • Core commerce functionality such as Solr-based Search, shopping cart, payment system integration, check-out, and rule-based promotion
  • SAP Customer Experience Content Management for managing catalogs and product information
  • SAP Customer Experience for designing and managing digital and web content use in storefront
  • Order management, supporting many advanced capabilities such as replenishment, sourcing, allocation, and omnichannel fulfillment
  • B2B functionalities such as self-service account management, bulk orders, repeat orders, quotation, budget threshold and approval workflow
  • Built-in basic customer service
  • Pre-built integration to SAP Marketing Cloud, SAP Service Cloud, SAP Service Engagement Center, SAP S/4 HANA, and SAP ERP

The Total Economic Impactâ„¢ Of SAP Commerce Cloud, a June 2017 commissioned study conducted by Forrester Consulting on behalf of SAP Hybris.**Numbers taken from Customer Quote and KPI Deck


Lower inventory costs


ROI over 3 years*


Increase of conversion rate


Growth in year-over-year sales**

Benefit from using a single commerce solution with SAP Commerce Cloud

Ensure a personalized, comprehensive e-commerce experience with end-to-end commerce processes.

Simplify your commerce setup and reduce your total cost of ownership
Increase your commerce team's productivity
Support end-to-end e-commerce processes, including cart checkout, product content and experience management, promotions, and order management
Achieve seamless integration and interaction with components built natively on the same platform

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Get started with SAP Commerce Cloud

Get an overview of services for SAP Commerce Cloud solutions and discover how we can help you address key aspects of your project, enforce best practices, and set up your own operations for ongoing success.
Support all go-to-market models
Go to market faster with solutions for retail, direct to consumer (B2C), indirect via distributors or resellers (B2B2C), and selling to organizations (B2B).

  • Deliver a consistent commerce experience across all your go-to-market models
  • Eliminate the need to build and maintain integrations between your B2C and B2B commerce platforms
  • Increase your organization's agility by using a single digital platform
  • Reduce your cost of ownership with one digital commerce platform

Leverage industry-specific capabilities
Accelerate your time-to-value with built-in, industry-specific capabilities including financial services, travel, telecommunications, media, and public sector

  • Include extensive industry-specific capabilities
  • Follow built-in best practices embedded within industry-specific accelerators
  • Reduce your total cost of ownership

Realize a fast ROI with prebuilt integrations
Benefit from many prebuilt integrations with SAP S/4HANA, SAP ERP, SAP C/4HANA, and other SAP applications

  • Enable end-to-end commerce processes for more transparent and customer-centric commerce experiences
  • Reduce your cost and risks from integrating your commerce platform with your core SAP applications
  • Accelerate your time-to-value by reducing your effort to integrate your commerce platform to your core SAP business systems


SAP provides the industry-leading commerce platform that enables organizations of all sizes to engage and transact with their customers via any digital and physical channels. It offers everywhere commerce, making every interaction shoppable, across the entire customer journey

SAP Customer Experience helps build trusted relationships between brands and their customers to unlock a new world of digital innovation, customer value, and sustainable growth.

SAP helps best-run companies understand their customers, transform their business models, and provide the most exceptional experiences so that they can fulfill their purpose and win in the marketplace