WE QUICKLY REACT TO YOUR CUSTOMERS NEEDS AND DEMANDS.
Your customers want to journey at their pace, through their research, needs and through the evaluations of the products and services they’re interested in.
Give a personalized and transparent experience to your clients, pro-actively engage them via the communication channels of their choice through a sales or service process.
SAP Hybris Customer Engagement and Commerce is omni-channel at its core. This commerce software helps integrate all digital and physical customer touchpoints onto a single platform – including online, mobile, point-of-sale, call center, social media and print. Whatever your industry, create contextual, personalized and relevant customer experiences that boost loyalty and increase sales. Not only Hybris platform does ease your traditional sales cycle, it also allows you to gather comments, detect your clients’ habits and find business opportunities via different web sources thanks to predictive analysics based on HANA database.
SAP Hybris Commerce: Omnichannel commerce suite for B2B or B2C industries.
SAP Hybris Commerce solution helps you target and engage with your customers better, wherever they are. As the world of commerce continues to change, give your customers a consistent and meaningful experience – across every channel, every time.
- Web Content Management
- Responsive Storefront Pages
- Advanced Personalization
- Reviews and Comments
- Cross- and Up-selling
- Faceted Search
- Guided Selling
- Punchout Service
SAP Hybris Billing: Billing innovation for consumption, subscription, and digital goods
SAP Hybris Billing helps you monetize your digital transformation and renovate your revenue management processes with a highly agile and scalable platform. Build flexible pricing models to meet your B2C and B2B customer needs. Share revenues with partners of your business network.
- Business Model Design & Pricing Simulation
- Subscription Order Management
- Usage Metering & Transaction Pricing
- Billing, Receivables, Collections
- Reviews and Comments
- Partner Revenue Sharing
SAP Hybris Marketing: Real-time contextual marketing solution to reach and engage the individual.
SAP Hybris Marketing combines superior customer insight with a highly agile and scalable platform. Reach your customers at all points of their journey, and boost loyalty by responding to real-time data to deliver the best possible customer experience.
- Cross-channel Engagement
- Targeting and Segmentation
- Marketing Planning
- Single Customer View
- Real-Time Analytics
- Fully Integrated Platform
SAP Cloud for Service / Social: Contact center and field service solution that makes service effortless.
SAP Hybris Service gives you the tools to bring your brand to life and keep your brand promise, on whichever channel the customer may prefer. Service used to be thought of as something that came in after the sale, but we see it as a critical part of the sales process. Now more than ever, you need to shape the customer experience at every opportunity.
- Omni-channel Service Ticketing (Including Social)
- Service Analytics
- Integrated Knowledgebase
- Web Self Service
- Mobile Access
- Field Service